Last updated 2026-09-30
Crystal Mountain distilled water is sold as 1-gallon bottles and 5-gallon bottles. The product page says the water is heated to steam, cooled, and condensed, and it describes the result as 100 percent pure, pH-balanced water with no solids, minerals, or trace elements. The uses printed on that page are medical equipment, automotive cooling, and household appliances.
How the product page defines distilled water
The distilled page explains the process in ordinary language. Water is heated to boiling, becomes steam, and is condensed back to liquid. The page says that leaves water free from biological contaminants, with no solids, minerals, or trace elements, and it calls that the standard the company uses for this bottle. Those sentences are the definition Crystal Mountain publishes. This page does not add a conductivity number, a parts-per-million figure, or a lab PDF.
The feature lines on the page are: 100 percent pure pH-balanced water, free from biological contaminants, no solids minerals or trace elements, steam distilled, and suited to medical and laboratory use. “pH-balanced” and “no minerals” sit side by side on the page. The page does not explain a target pH. If you need that number, ask for it. It is not printed.
Sizes are only the two the page names: 1-gallon for household use, and 5-gallon for higher volume. There is no 3-gallon distilled size on that page. The 3-gallon and 5-gallon language on the delivery service is the cooler-bottle line for drinking water. When you order, say “distilled” and the size so the premium drinking bottle is not substituted.
Uses the site already lists
Medical equipment on the page means CPAP machines, humidifiers, and medical devices. That is a product-fit statement from Crystal Mountain. It is not a medical claim that the water treats a condition. Follow the device manual for the water it asks for, and use this bottle when the manual asks for distilled.
Automotive uses on the page are car batteries, radiators, and cooling systems. Household uses are irons, steamers, and small appliances. Laboratories are named in the feature list. The page does not say this water is certified for a particular lab method. If a lab needs a grade, ask Crystal Mountain whether this bottle meets it before you order a 5-gallon for that bench.
People also search distilled water for neti pots. The site does not mention neti pots. Do not treat this page as a neti guide. The uses above are the ones Crystal Mountain printed.
Delivery of the distilled bottle
Distilled rides the bottled delivery account when the address is on that route. The delivery page limits bottled delivery to North and Central Alabama, with free delivery, a residential schedule, an empty-bottle swap that does not require you to be home, and a business visit every one to four weeks. Georgia and Tennessee are offered point-of-use coolers on that same page, which is a different product. Ask 1-888-881-8945 whether distilled bottles are on your stop.
Cards listed for delivery are Visa, Mastercard, Discover, and American Express. Mail to P.O. Box 5810, Huntsville, AL 35814. The Huntsville office is 275 Quality Circle NW, Huntsville, Alabama 35806. Email H2Oinfo@crystalmtnwater.com.
A 5-gallon distilled bottle can sit in a top-loading cooler, but the distilled page’s examples are equipment, not the office drinking fountain. Drinking water for that fountain is the premium bottle. Mixing them in one cooler is a labeling problem. Tell the driver which bottle is for the CPAP or the battery and which is for drinking.
How distilled differs from the other waters
Premium drinking water is the medal water: 2008 gold and 2007 silver at Berkeley Springs, listed on the associations page, sold for taste. Distilled is sold for the absence of minerals. They are not marketed as the same bottle.
Mountain Valley is spring water bottled at the source near Hot Springs National Park, with the page’s own note of naturally high pH and trace minerals. That is the opposite of a distilled specification. Still and sparkling Mountain Valley sizes are on that page.
A bottleless cooler filters the building’s water at the tap. It is not a still. UV and filtration on the cooler page are not the steam process described here. If you need distilled, order the bottle.
How to order distilled water
Call 1-888-881-8945 and say 1-gallon, 5-gallon, or both. Say what device it is for only so the right size is obvious: a household iron is the use case the page ties to the smaller bottle, and higher volume is the 5-gallon. You do not have to describe a diagnosis. The page already lists the device types.
Ask the price. It is not on the page. Ask whether the empty 5-gallon distilled bottles are part of the same outside swap as the drinking bottles. The delivery page describes the swap for empty bottles and does not split distilled from premium. Confirm it.
If the address is outside North and Central Alabama, ask before you book a route. The published bottled area is that Alabama territory. Point-of-use coolers do not produce this distilled bottle.
Ordering distilled water without mixing it up
Say the word distilled, then the size. One gallon is the household bottle on the page. Five gallons is the larger one. The page’s own examples for the water are CPAP machines, humidifiers, medical devices, car batteries, radiators, cooling systems, irons, steamers, and small appliances, plus a laboratory mention in the feature list. Bring the device manual’s water requirement if you have it. The page is a fit statement, not a prescription, and it does not mention neti pots.
The process sentence to trust is the one on the product page: boiled to steam, cooled, condensed, no solids, minerals, or trace elements, described there as pH-balanced. There is no printed pH digit and no parts-per-million number. Premium drinking water keeps the Berkeley Springs medals and is the bottle for the office cooler. Mountain Valley keeps the minerals and the Arkansas spring. A bottleless cooler filters whatever the building pipe carries. None of those three is a substitute still.
On a North and Central Alabama bottle route, ask for distilled on the same schedule as the drinking water and ask whether the empty 5-gallon distilled jug goes outside with the other empties. The delivery page describes one swap. It does not mention a separate distilled pickup. Business stops are every one to four weeks. Residential customers do not have to be home. Outside that Alabama territory, ask before you promise a distilled jug to a Georgia or Tennessee address, because the delivery page offers those states a plumbed cooler instead of bottles.
Price, case count beyond the two sizes, and any lab sheet are questions for 1-888-881-8945 or H2Oinfo@crystalmtnwater.com. Cards listed for delivery are Visa, Mastercard, Discover, and American Express. The Huntsville office is 275 Quality Circle NW, Huntsville, Alabama 35806.
Keep a distilled jug off the drinking cooler unless you mean to. The 5-gallon distilled bottle can look like the premium 5-gallon bottle to a busy driver, which is why the order has to say distilled in the first sentence. One-gallon bottles are the size the page ties to household appliances such as irons and steamers. Five-gallon bottles are the size it ties to higher volume, including the commercial line on that page. A laboratory that needs a named grade should ask for a sheet before the first 5-gallon ships. The website does not claim a reagent grade. Mail for the account is P.O. Box 5810, Huntsville, AL 35814. The phone number is 1-888-881-8945.
If the building already has a bottleless cooler, distilled is still a separate bottle. The cooler’s filtration and UV sanitization are not steam distillation. People who want both will have a plumbed cooler for drinking water and a distilled jug for the device. Coffee brewers that ask for a water line are also not a still. Do not pour distilled into a Keurig reservoir unless the brewer manual says to. Crystal Mountain’s coffee page does not make that demand. It lists the coffees and the machines, and it leaves water to the water order. Knoxville’s office, if you need a street address outside Huntsville, is 505 Cumberland Ridge Dr., Knoxville, TN 37922. Atlanta mail on the contact page is P.O. Box 570262, Atlanta, GA 30357. Jacksonville mail on that page is PO Box 74, Gulf Breeze, FL 32562. Use those boxes for paperwork, and use the Huntsville street address when a driver needs a dock. Do not describe this bottle as a process-water product.
Frequently asked questions
What sizes of distilled water are sold?
1-gallon bottles and 5-gallon bottles, as listed on the distilled water page.
How does Crystal Mountain describe the process?
The page says the water is boiled to steam, then cooled and condensed, leaving no solids, minerals, or trace elements.
Can I use it in a CPAP or humidifier?
The page lists CPAP machines, humidifiers, and medical devices among the uses. Follow the device manual.
Is distilled the same as premium drinking water?
No. Premium is the drinking bottle with the Berkeley Springs medals. Distilled is the steam-distilled bottle.
Where is distilled water delivered?
Bottled delivery is published for North and Central Alabama. Confirm a distilled stop at 1-888-881-8945.
Do you publish a lab number for distilled water?
No parts-per-million figure or certificate number is printed. Ask H2Oinfo@crystalmtnwater.com if you need a sheet.



